LIGHT UP EVERY CELEBRATIONLUMYRAZE Smart Pixel Curtain Lights
400 LED PIXELS ✦ 300+ PATTERNS ✦ MUSIC SYNC ✦ CREATE YOUR OWN DESIGNS ✦
LUMYRAZE

Refund Policy

Last updated: September 27, 2026

Thank you for choosing LUMYRAZE Smart Pixel Curtain Lights. Please review this policy before placing an order. Once an order has entered processing, we do not accept returns or issue refunds solely because you changed your mind, selected an unwanted quantity or variant, or prefer a different appearance or lighting effect. This does not affect your rights where applicable law requires a remedy.

Returns we do not accept

Subject to applicable law, the following do not qualify for a change-of-mind return or refund after processing:

  • A change in preference, expectation, or intended décor after placing the order;
  • Choosing the wrong product, quantity, variant, or shipping address at checkout;
  • Color or brightness differences caused by screen settings, ambient light, or the product's normal operating characteristics;
  • Damage caused by incorrect installation, incompatible power equipment, exposure of the controller or power supply to water, misuse, accidents, modifications, or normal wear.

The light curtain's displayed patterns and colors can vary with settings and installation. A working product that performs according to its listing is not defective merely because a particular look is different from a personal preference.

Damaged, defective, or incorrect items

If the lights arrive physically damaged, the wrong item arrives, a listed component is missing, or the unit has a manufacturing defect on arrival, email support@lumyraze.com within 7 days of delivery. Include your order number, a clear description, and photographs or video of the item, packaging, and issue. Keep the item and packaging while we review the claim; do not return it without written instructions.

We may request reasonable troubleshooting details, such as confirmation that the supplied controller and compatible power connection were used. For a verified covered issue, we will offer a replacement or refund as appropriate to the circumstances and applicable law. The 7-day notice period applies to our standard voluntary claims process; it does not remove any non-waivable consumer rights.

Optional 30-Day Warranty

If the 30-Day Warranty appears as a paid line in the same order as the lights, the manufacturing-defect claim window extends to 30 days from delivery for that purchased unit. It covers a verified manufacturing failure under normal use, including a faulty LED curtain or controller. Contact us within that period with your order number and clear photo or video evidence. For a confirmed covered fault, we will arrange a replacement; if replacement is unavailable or another remedy is required by law, we will provide the applicable remedy.

The optional warranty applies to the original purchaser and order. It does not cover accidental damage, incorrect setup, incompatible power sources, modification, water damage to components not rated for exposure, or ordinary wear. Purchasing the warranty does not shorten or replace legal rights that apply without it.

Shipping Protection

If separately purchased with the lights, Shipping Protection covers a shipment confirmed lost in transit or product damage caused during transit. Contact us with the order number, tracking details, and photographs of any damage or packaging so we can investigate with the carrier. It does not cover an incorrect address supplied at checkout or damage arising after delivery. The protection is optional; rights under applicable delivery and consumer law still apply whether or not it was purchased.

Order cancellation

Contact us as soon as possible if you need to cancel or correct an order. We can only confirm a cancellation before fulfillment has begun. Once an order is being packed, processed for dispatch, or shipped, we may be unable to cancel or edit it. Please check the items, quantity, email, and shipping address before paying.

Incorrect or undeliverable addresses

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee a change after fulfillment begins. If a parcel is returned as undeliverable because of an address error, we may ask you to pay the carrier's additional cost before reshipping, where permitted by law.

Refund timing and contact

Approved refunds go to the original payment method. The posting time depends on your payment provider. For a claim, email support@lumyraze.com with your order number and supporting evidence. We will review it and provide the next steps. We may update this policy for future orders; the version in effect for an order and applicable law govern that order.