Shipping Policy

Last updated: September 27, 2026

Thank you for ordering LUMYRAZE Smart Pixel Curtain Lights. This page explains how we handle delivery and tracking. The shipping options, cost, and delivery estimate applicable to your destination are shown at checkout before you place an order.

Order processing

After payment is confirmed, we prepare your order for fulfillment. Processing time may vary with stock availability, order volume, holidays, and carrier schedules. We will send an order confirmation to the email provided at checkout, followed by a shipping notice when tracking becomes available.

Shipping cost and delivery estimates

Available destinations and shipping charges are determined at checkout. If your order qualifies for free shipping, the final checkout will show a zero shipping charge for the eligible method. Delivery windows are estimates and may change because of carrier conditions, weather, customs, or other events beyond our control.

Track your order

Use the tracking link in your shipping confirmation email for carrier updates. Tracking can take time to appear after the carrier receives a shipment. You can also see guidance on our Track Your Order page. If the link does not update or your parcel appears delayed, contact us with your order number.

Address and delivery issues

Please check your name and delivery address carefully at checkout. If you notice an error, contact us immediately. Address changes cannot always be made after fulfillment starts. If a parcel arrives damaged, is missing, or is marked delivered but cannot be found, email us with your order number, tracking details, and any relevant photos so we can investigate with the carrier and explain your options under our Refund Policy.

International orders

If checkout offers shipping to your country, any applicable import taxes, duties, or local charges will be disclosed by checkout where available or assessed by the relevant authority. Contact us before ordering if you need clarification about the destination or shipping method.

Shipping questions: support@lumyraze.com.